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How bigbazi Handles Your Personal Data

At bigbazi, we take the privacy of your account seriously — this page sets out exactly what data we collect, why we collect it, and how you can…

Data collected with consentStored on secure serversYou control your account dataIndia-region compliant

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What This Policy Covers and Where It Applies

bigbazi Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This privacy policy covers all personal data you share when you create an account, make a deposit via UPI, Paytm or PhonePe, or contact our support team. We collect your name, email address, phone number, and transaction records only for the purposes of account operation, identity

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verification, and fraud prevention. Data shared through payment methods such as UPI, Paytm and PhonePe is processed in accordance with the terms of those payment services; bigbazi does not store full payment credentials on our own servers. This policy applies to accounts created and used in
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regions where local law permits access to our platform. If you are accessing from a jurisdiction where our services are restricted, this policy still governs any data we may have already collected.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to access, correct or delete data we hold about your account, our privacy team is reachable through three channels.

Email Privacy Team Send a written request to our dedicated privacy address. Include your registered email so we can locate your account record and action your request without delay.

Live Chat Support Start a live chat session from within your logged-in account. Our agents can raise a formal data-access or deletion ticket on your behalf and confirm receipt immediately.

Account Settings Panel Navigate to Settings in your account dashboard to download a copy of the data we hold or to submit a deletion request directly without needing to contact support separately.

DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

We apply technical and procedural safeguards at every stage of data handling — from the moment you enter your details to the point at which your data is archived or deleted.

Encryption at Rest and in Transit

All account data — including contact details and transaction history — is encrypted using current-standard protocols both while stored on our servers and while being transmitted between your device and our platform.

Cookie Use and Consent

We use session cookies to keep you logged in and analytics cookies to understand how our lobby pages are used. You can adjust cookie preferences from the cookie banner shown on your first visit.

Payment Data Isolation

When you transact via UPI, Paytm or PhonePe, the payment gateway handles your financial credentials directly. We receive only a transaction reference and status confirmation — your full payment details never touch our servers.

Data Retention Periods

Account data is retained for as long as your account remains active and for a defined period after closure, as required by applicable laws. Once the retention period expires, data is securely deleted from our systems.

Access Request Handling

You can request a full export of the personal data we hold at any time. We process access requests within 72 hours and deliver the data in a portable format to your registered email address.

Who Can See Your Data

Access to account data within bigbazi is restricted to staff whose roles require it — such as verification, fraud prevention and support. We do not sell your personal data to third parties for marketing purposes.

Your Privacy Questions, Addressed Directly

Below are the questions we receive most often about how we handle account data and what rights you have. If your question is not listed here, reach out to our privacy team through any of the contact paths above.

We collect your name, email address, phone number and date of birth at registration. Once you make a deposit, we also hold a transaction reference linked to the payment method you used — UPI, Paytm or PhonePe.

Yes. Submit a data-access request through the Account Settings panel or via live chat. We will compile and send a portable copy of your account data to your registered email address within 72 hours.

You can submit a deletion request from your account dashboard or by emailing our privacy team. After verification of your identity, we will delete your data subject to any retention obligations under applicable law.

We share data only with service providers who help operate the platform — such as payment gateways like UPI, Paytm and PhonePe — under strict data-processing agreements. We do not sell personal data for advertising or marketing.

Data is retained for a defined period following account closure as required by applicable law. After that period lapses, your personal data is securely and permanently deleted from our systems.

We use session cookies for login continuity and analytics cookies to understand lobby usage. You can manage your cookie preferences at any time from the cookie settings banner or through your browser settings.

Contact our privacy team immediately via email or live chat. We will investigate and respond with our findings within 72 hours. If you remain unsatisfied, you may escalate the matter to the relevant data-protection authority in your region.

How bigbazi Handles Your Personal Data

How to Reach Us About Your Data

How We Protect and Manage Your Account Data

Encryption at Rest and in Transit

Cookie Use and Consent

Payment Data Isolation

Data Retention Periods

Access Request Handling

Who Can See Your Data

Your Privacy Questions, Addressed Directly

01 What personal data does bigbazi collect when I open an account?

02 Can I request a copy of all the data bigbazi holds about me?

03 How do I ask bigbazi to delete my personal data?

04 Does bigbazi share my data with third parties?

05 How long does bigbazi keep my account data after I close my account?

06 What cookies does bigbazi use and can I opt out?

07 What should I do if I think my account data has been handled incorrectly?

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